Legal Terms

Complaints Procedure

We pride ourselves in delivering excellent customer service however If you have a complaint or dispute with us, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us either in writing, by telephone or email: 193 High Street, Latimer House, Potters Bar, Herts, EN6 5DA. Email: info@richmondpremier.co.uk. Tel. 01707 650 731

Please be assured we treat complaints seriously. For your protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).  Please see the following link for further details:

http://financial-ombudsman.org.uk/

Cookie Policy

What are and How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. The following is strictly necessary in the operation of our website.

This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visit via Google Analytics
  • Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)
  • To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

This Website Will Not:

  • Share any personal information with third parties.